Skin Esthetic

Dr. Ariel José Arias Zepeda

Dear Pamela,

I’m truly sorry to read about your disappointment and that your experience did not meet your expectations. Please know that I take the safety, comfort, and satisfaction of each patient very seriously, and it pains me to hear that you’ve been left feeling this way.

After your thread lift procedure, I personally saw you in two additional follow-up consultations to closely monitor your recovery. During the second review, I even performed a detailed skin ultrasound to rule out any residual hematomas, tissue changes, or other possible sources of discomfort, finding no significant differences compared to the opposite side. Fortunately, the pain you experienced in the initial days was progressively resolving without complications.

We also discussed more advanced treatment options to help enhance your results, which you understandably chose not to pursue given your previous discomfort.

Regarding the emails you mentioned, I’ve carefully reviewed all of our official accounts but couldn’t locate any prior direct communication from you. However, we did receive a web form inquiry, which was queued to be handled in our usual order of entries. This is typically not the fastest channel, especially for registered patients who have more direct and quicker ways to reach us. For more immediate assistance, I want to remind you that we’re always available through direct phone calls, Doctoralia messages, and our dedicated emails (skinesthetic@drarielarias.com, drarielarias@medicinaesteticaaldia.es, info@clinicaskinesthetic.es, administracion@clinicaskinesthetic.es), where my team and I will be glad to assist you.

Even so, knowing your concerns, I’ll personally make sure we reach out to you again to continue providing the care and attention you deserve.

Thank you for sharing your experience—it genuinely helps me to keep improving.

—Dr. Ariel Arias

Dr. Ariel José Arias Zepeda

Lamentamos sinceramente tu experiencia, MQ. Entendemos perfectamente tu malestar por la demora en tu última visita y asumimos nuestra responsabilidad por no haber podido atenderte en tiempo y forma. Si bien en tus dos primeras citas todo transcurrió con normalidad, y en la tercera sesión pudimos completar el tratamiento pese a un retraso, somos plenamente conscientes de que la espera acumulada en tu cuarta visita generó una situación frustrante para ti.

En Skin Esthetic trabajamos cada día para ofrecer una atención profesional, cercana y puntual. Sin embargo, en ocasiones puntuales como las que mencionas, ciertos imprevistos pueden alterar el ritmo habitual de la agenda. Agradecemos que compartas tu experiencia; nos ayuda a seguir mejorando. Como siempre, estaremos encantados de recibirte, con la disposición de brindarte una experiencia renovada y a la altura de tus expectativas.

—Skin Esthetic